D1 Arena Support Center
Welcome to our Support Center. We are here to help you with any questions or issues you may have.
Contact Us
- General Support: Use our Contact Form
- Response Time: We typically respond within 24-48 hours during business days
- Urgent Issues: For tournament-related issues during an active match, use the in-platform reporting system
Common Topics
Account Issues
- Password Reset: Use the "Forgot Password" link on the login page
- Email Verification: Check your spam folder if you did not receive the verification email
- Profile Updates: Edit your profile from your account settings
- Account Security: Enable two-factor authentication for added protection
Tournament Help
- Registration Issues: Ensure you meet all requirements before registering
- Match Disputes: Use the dispute system within 24 hours of match completion
- Bracket Questions: Brackets are generated automatically based on seeding
- Prize Distribution: Prizes are distributed within 7 business days after tournament completion
Team Support
- Creating Teams: Go to your profile and select "Create Team"
- Inviting Members: Use the team management page to send invitations
- Roster Changes: Team owners can modify rosters before tournament lock-in
Payment & Wallet
- Deposits: Follow the wallet instructions to add funds
- Withdrawals: Request payouts from your wallet page
- Transaction Issues: Contact support with transaction ID for assistance
Before Contacting Support
To help us resolve your issue faster:
- Check our FAQ for common answers
- Include your username and relevant details
- Provide screenshots if applicable
- Include match or tournament IDs for competition issues
Report Abuse
To report a player or team for violating Community Guidelines:
- Use the Report button on player or team profiles
- Provide specific details about the violation
- Include evidence when possible
Feedback
We value your feedback! Share suggestions for improving D1 Arena through our Contact Form.